RETURNS & EXCHANGES
Effective Jan 01, 2022
*We only offer store credit for returns. We do not issue refunds to original method of payment*
- Returns will be issued refunds in the form of a digital Gift Card
- We must receive your return within 15 days of your order date to be eligible for a refund.
- Returns must be scent free, unworn, unwashed, with all original tags attached. Please include your package slip with the return.
- Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. For returned items past the 15 day return period, a 25% restocking fee will be subtracted from the store credit given. The 15 days starts from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Sale items are final and cannot be returned or exchanged.
- If items are sent back past the return policy period, the customer is responsible for return postage.
- Shipping charges are not refundable.
Where do I send my return item to?
- 36677 Tamora Court Lake Elsinore, Ca. 92532
How will I receive my store credit?
- Expect an e-mailed E-Giftcard within 3 business days of the delivery of your return at our warehouse.
Do we offer return labels?
- We do not offer return labels at this time.
Can I make a return past the 15 day period for store credit?
- Unfortunately, we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay a shipping charge to have the items sent back.
- All accessories
- All jewelry
- All intimates
- All sale items
- All "Final" sale items
- If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect, and approve your item, we will issue a refund to your original form of payment. You may then place an order for the desired size. If you have questions shoot us an e-mail at StasiarinasBoutique@gmail.com and we will be happy to help.
- All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
- Make sure you are shipping to a secure location. We are not responsible for stolen packages.
- You are responsible for entering the correct delivery address for your packages. Any returned packages will be subject to returned shipping fees.
- All orders are processed within 1-4 days. Orders take 3-6 business days from shipment date to be delivered.